Waypad

Support

Questions, problems, or anything that looks wrong — write to support@xeo.com and we will get back to you.

Contact

It helps to include your account email, the trip name, what you expected, and what happened instead. Screenshots are welcome.

Common questions

I signed in but I don't see my trips.

Waypad shows the trips attached to the account you signed in with. If you have used more than one email, sign out from the menu and sign back in with the other one. Tap the trip name in the header to switch between trips.

Does Waypad work without signal?

Yes, for reading. The last version of each trip you opened is stored on the device, so the itinerary, notes and saved place details stay available with no connection. A dot next to the trip name shows whether what you are reading is live or from that saved copy. Changes need a connection.

Travel times between places are missing.

They are worked out on the server and can take a moment to arrive, and places without a resolved location cannot be routed at all. Pull down to refresh, or use Refresh trip from the menu, and any pending routes are requested again.

Why does search ask for my location?

Only to rank results near where you are standing. Declining is fine — results are then ranked near the places already in your trip. See the privacy policy for what is and is not stored.

How do I delete my account or my data?

Email support@xeo.com from the address you signed in with and ask for deletion. We remove your account, the trips you own, and their contents.

Privacy

What Waypad stores and why is set out in the privacy policy.